March, 2014 - Archway Safety Consulting & Language Services

An Open Letter to My South Carolina Colleagues

1 Comment / Experience, Interpreting, Legal Interpreting, Medical Interpreting, Spanish Interpreting, Translation / Jeffrey Alfonso / March 31, 2014

Over the last several years, there have been a noteworthy number of interpreters and translators seeking certification in South Carolina. Speaking to interpretation for a moment, I hear occasional complaints from frustrated certified healthcare interpreters that have expended considerable cost and time dedicated to improving their skill (continuing education). After all their effort to reach […]

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How Case Managers Can Work with Interpreters – Part II

4 Comments / Business, Communication, Ethics, Experience, Interpreting, Medical Interpreting, Spanish Interpreting, Workers' Comp / Jeffrey Alfonso / March 22, 2014 / Business ethics, ethics, interpreter ethics, interpreting, Medical interpretation, workers comp., Workers compensation

In Part II of case managers and interpreters working together, I highlight a few misunderstood points. Accuracy: The principle is that “Interpreters strive to render the message accurately, conveying the content and spirit of the original message, taking into consideration the cultural context.” Some case managers are annoyed and confused when I repeat the same

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How Case Managers Can Work with Interpreters, Part I

2 Comments / Communication, Ethics, Interpreting, Medical Interpreting, Workers' Comp / Jeffrey Alfonso / March 15, 2014 / case manager, ethics, interpreting, workers' comp

Over the years, I have worked with many insurance company and independent case managers. Case managers coordinate medical care for patients that include doctors’ appointments, exams, therapy, surgery, blood tests, transportation, and interpreters. Whatever a patient might need for medical treatment, the case manager takes care of it. Money is a different issue; if a

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Three Recommendations for Maintaining Polished Skills

Business, Experience, Interpreting, Legal Interpreting, Medical Interpreting, Spanish Interpreting / EOAlfonso / March 8, 2014 / Business, court interpreter, freelance, interpreter training, interpreter workshop, medical interpreter

Have you seen the Crest commercial, “if you’re not whitening, you’re yellowing?” In my opinion, if ever there was a motivating catch phrase, this would be it. No one wants to be found dead or alive with yellow teeth. What does this mean for language professionals and their clients? You may find it difficult to

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8 Indicators that Reveal if an Interpreter is Professional

4 Comments / Business, Communication, Ethics, Interpreting, Legal Interpreting, Medical Interpreting / Jeffrey Alfonso / March 1, 2014 / Business, Business ethics, court interpreter, interpreter ethics, interpreting, Legal Interpreting, Medical interpretation, spanish

There you are, sitting in a doctor’s office with a patient and his interpreter. Since you don’t speak the LEP patient’s language, how can you ensure that the interpreter is doing his job properly? On some level, you might not be able to tell for sure, but there are markers that will give you clues.

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March 2014

An Open Letter to My South Carolina Colleagues

How Case Managers Can Work with Interpreters – Part II

How Case Managers Can Work with Interpreters, Part I

Three Recommendations for Maintaining Polished Skills

8 Indicators that Reveal if an Interpreter is Professional

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