Jeffrey Alfonso

Empowering Employees part 2

In the previous blog, we discussed why it is so important for companies to seek participation and opinions from employees in order to have a vibrant safety culture. Superior military vehicles were developed as a result of designers seeking input from soldiers on the ground.  What are some ways a company can empower its employees? […]

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Medical interpreter or Healthcare interpreter, which one is it?

Medical interpreter or Healthcare interpreter, which one is it? There are two organizations established in the United States that certify Medical/Healthcare interpreters. Certification Commission for Healthcare Interpreters http://www.cchicertification.org National Board of Certification for Medical Interpreters http://www.certifiedmedicalinterpreters.org Since I am CCHI certified, I identify as a healthcare interpreter. When I do an online search using that

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Empowering Employees part 1

A few years ago, I attended a Greenville Chamber of Commerce meeting featuring the CEO of a very successful company providing military vehicles to the government. He talked about how initially, it was very difficult to get a contract with the government. They work very hard to develop safe military vehicles. As part of the

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An argument for Certified professional interpreters (Confidentiality)

As I have mentioned in previous blogs, at times, doctors choose to use family members, friends, or medical staff to interpret at an appointment instead of using a certified interpreter. Previous blogs have demonstrated why this is so serious and risky, as well as potentially violating the law. One of the core guidelines for professional

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Training Leaders for a Strong Safety Culture Part 2

In part one of this subject, we discussed that a skilled worker doesn’t always transition well into a skilled leader.  Just like workers have a learning curve and require training to learn and hone their skill, crew leaders, supervisors, and foremen also need to be taught leadership skills. The following are some recommendations to prepare

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heart, control, treatment

Three Aspects of Medical Interpreters’ Scope of Practice You May Not Know

The interpreting profession exists to bridge the language barrier between two or more parties who do not speak the same language.  Here are some aspects of medical interpreters’ scope of practice of which you may be unaware.  1. All utterances are reformulated Most people know that medical interpreters are conduits of information. It is often

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Training Leaders for a strong safety culture part 1

Supervisors are in the trenches so to speak. They oversee the actual work being performed and have authority to make changes and correct hazards. In the U.S. the most common system for advancing in a company is to reward productive workers by giving them a supervisory position. I often find this approach unproductive. Why? As

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How do you know if the medical interpreter is accurate?

Catherine Tate has a terribly funny bit on YouTube where she pretends to be an interpreter. In that video, she doesn’t know any of the languages. All she has is a general idea of stereotypes and sounds and is able to fool her manager. I asked myself how hard would it be for a bilingual

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ACCOUNTABILITY IS ESSENTIAL FOR SAFETY PART 2

Our previous safety blog talked about accountability; setting high expectations and then following through. We considered that even when you have economic and work pressures pushing against maintaining a high standard, the cost of not holding people responsible can be an even steeper price to pay.  What are some steps to take to guarantee accountability?

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Booking Ahead for a Great Healthcare Interpreter

My goal is that my clients enjoy great success. We make a concerted effort to arrive early to appointments and provide professional, knowledgeable, and ethical interpreters. Over the years, I have noticed a common trend that can at times effect the quality of the interpreting event. Determine in advance if someone requires an interpreter and

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