Communication

Top Ten Reasons to Join the Carolina Association of Translators & Interpreters

I once heard an interpreter declare that associations are for fancy car types.  Ouch, I didn’t think my Ford was fancy.  However, with full disclosure that 95% of the below is on CATI‘s website, here are the top ten reasons to become a member. 1. Provider Database: CATI will list you on its website directory. […]

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How Case Managers Can Work with Interpreters – Part III

This entry will conclude my three-part series on effective relations between the case manager and the interpreter. Role Boundaries:  “The interpreter maintains the boundaries of the professional role, refraining from personal involvement.”  We discussed this a little, but another issue merits consideration.  Some case managers will ask the interpreter to relay messages if the patient

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How Case Managers Can Work with Interpreters – Part II

In Part II of case managers and interpreters working together, I highlight a few misunderstood points. Accuracy: The principle is that “Interpreters strive to render the message accurately, conveying the content and spirit of the original message, taking into consideration the cultural context.”  Some case managers are annoyed and confused when I repeat the same

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How Case Managers Can Work with Interpreters, Part I

Over the years, I have worked with many insurance company and independent case managers. Case managers coordinate medical care for patients that include doctors’ appointments, exams, therapy, surgery, blood tests, transportation, and interpreters. Whatever a patient might need for medical treatment, the case manager takes care of it. Money is a different issue; if a

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8 Indicators that Reveal if an Interpreter is Professional

There you are, sitting in a doctor’s office with a patient and his interpreter. Since you don’t speak the LEP patient’s language, how can you ensure that the interpreter is doing his job properly? On some level, you might not be able to tell for sure, but there are markers that will give you clues. 

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Agency Needs an Interpreter in 5 Minutes Across Town

An unfortunate reality is the last-minute rush job. It’s a fact of life, at times, unavoidable. It makes sense to prepare for such eventualities. I take pride in handling these matters efficiently for my great clients. These are the direct clients that are happy to pay what we are worth. They pay promptly and are

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Agency work (The nerve of those guys!)

Not long ago, one of our favorite case managers called me in desperation looking for a French-speaking interpreter. She had been using a well-known national agency, and for the third time, the French interpreter was not going to be at the appointment!  The case manager was angry and frustrated; she needed to ensure the proper

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Classified: Man Seeking a Superpower only women are known to have!

When I was a young man in my early twenties, I was in a car with a group of friends:  two married couples and my buddy Art. One husband drove and the two women sat in front. The other husband sat in the back with us immature single guys. All of a sudden, something extraordinary

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people, man, adult

When an Interpreter´s Ethics are Tested – Part II

My previous blog described a claimant desperately beseeching assistance. I remained strong and reminded myself of the code of ethics and why they are in place. Sometimes following the ethical course feels unethical or wrong; it is a thought-out, logical process that at times conflicts with our feeling of right and wrong. Case Number Two

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potatoes

Who’s Your Potato?

A while back, I attended a seminar and walked by one of the many booths promoting their services. Setting up a booth exhibit is not a cheap endeavor. First, you have to rent the exhibit space. A sign is provided along with a curtain and table, but something has to be done to attract possible

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