Business ethics

Confirming Calls

Some of our clients will send us an e-mail with the name of the claimant and his contact info and saying “please take care of it.” I know what that means. It means that our company needs to contact the patient and get whatever information that is lacking in order to bill the case. It […]

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A thumb is not a toe! II

The telephonic interpretation described in the previous blog was a big mess! Some very basic Spanish was interpreted incorrectly. A thumb is not a toe! Let me clarify.  I strongly believe that telephonic interpreting is very important. In fact, under certain circumstances, it might be the only way to provide a badly needed interpreter.  No

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A thumb is not a toe!

Recently I was assigned to interpret for a patient at a hospital for pre-surgery.  When the patient entered the room, the nurse explained to me that hospital policy required her to use the hospital’s interpreter. She explained that I could stay and listen. The nurse pulled out a telephone, placed it on speakerphone, and dialed

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