Workers’ Comp

Dumpster Safety

Safety Chat Dumpsters are a safety concern because they carry risks that aren’t always obvious to many people. Much of the waste thrown into them can be sharp and jagged with the potential to cut or puncture a person. Toxic substances have been tossed in them, although dumpsters aren’t the appropriate disposal location for them. […]

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How can you ensure your legal interpreter is skilled?

First and foremost, there is no room for mistakes for interpreters in a legal proceeding. A mistake with just one word can be detrimental to a person’s life, liberty, and future, resulting in a grave injustice. The nuances of language in a court case demand complete familiarity with legal terminology and fluency in the languages

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Wild West for Workers’ Compensation Interpreters

Workers’ compensation interpreters hired by insurance companies are typically subcontracted through a language agency. Language agencies then subcontract out to individual entrepreneurs who are responsible for their own continuing education and training. This unregulated process often results in a long list of common problems.   I have given much thought to the occasional conflicts that

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Scorching Summer Safety

This is turning out to be one of the hottest summers ever! If you work outside, please bear in mind these important heat stress safety tips.  Often limited English speaking employees are under the impression that safety guidelines don’t apply to them. They often work harder and take more risks, which can be a real

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When Worlds Collide: Workers’ Compensation and Hospital Interpreters (a personal experience)

I was at the hospital ready to interpret for a very nervous patient. For almost an entire year, I provided interpreting services for him at doctors’ appointments, physical therapy and even for medical tests.   I was the assigned interpreter when the doctor first ordered tests and prescribed physical therapy. After a while, the doctor

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Hospital vs. Workers’ Compensation Interpreter?

Most people reading this title would probably be somewhat perplexed. Aren’t hospital and workers’ compensation interpreters both healthcare interpreters under the same code of ethics? The answer to that question is yes!   If that is the case, then why would an opposing distinction be made between them? Shouldn’t there be a collaborative spirit among

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Are Agencies the Evil Enemy?

My wife and I have heard some diabolical nicknames when referring to certain agencies. Some people I talk to would agree, while others defend them. I personally tend to view both sides and fall in a different place. Evil Enemy Perspective

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How Case Managers Can Work with Interpreters – Part III

This entry will conclude my three-part series on effective relations between the case manager and the interpreter. Role Boundaries:  “The interpreter maintains the boundaries of the professional role, refraining from personal involvement.”  We discussed this a little, but another issue merits consideration.  Some case managers will ask the interpreter to relay messages if the patient

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How Case Managers Can Work with Interpreters – Part II

In Part II of case managers and interpreters working together, I highlight a few misunderstood points. Accuracy: The principle is that “Interpreters strive to render the message accurately, conveying the content and spirit of the original message, taking into consideration the cultural context.”  Some case managers are annoyed and confused when I repeat the same

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How Case Managers Can Work with Interpreters, Part I

Over the years, I have worked with many insurance company and independent case managers. Case managers coordinate medical care for patients that include doctors’ appointments, exams, therapy, surgery, blood tests, transportation, and interpreters. Whatever a patient might need for medical treatment, the case manager takes care of it. Money is a different issue; if a

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