Communication

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Conduits of communication? Part 3

How has the concept of the medical interpreters simply serving as a conduit of communication affected the relationship between the medical professionals and interpreters? For many years now, interpreters and medical professionals have been taught that the role of the medical interpreter is to serve only as conduits of information. They are to remain invisible, […]

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Effective Training for a Powerful Safety Culture Part 3: Workers

Workers must receive ongoing training to promote a consistent message that safety is as important as productivity. This message should be reinforced in all safety meetings, such as daily toolbox talks and by posted visual reminders.  Safety Training All workers should have at least training in an OSHA 10-hour class; preferably OSHA 30-hour class They

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Conduits of communication? Part 2

As discussed in Conduits of Communication Part 1, there is a valid reason why it has been taught that interpreters are conduits of communication. By categorizing interpreters into unemotional machinery, the issue of interpreter bias is perceived to have been addressed. However, often resolving one problem creates new ones. For instance, in 2015, my downstairs

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Conduits of communication?

For many years, I have been describing the role of the healthcare interpreter as a conduit for communication. The mental image that this creates, is one of a machine. A telephone for instance is impersonal. It truly is a conduit of communication. Human beings, however, are far more complex than a simple telephone. To simply

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Good communication fosters a strong safety climate part 2

Good communication fosters a strong safety climate part 2 In part one, we reviewed communication breakdowns at home and with the first recorded skyscraper in ancient history, the Tower of Babel. We discussed how important communication is and how challenging it is to do well in our own language.  Now grasp the degree of challenge

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