I’ll never forget the day I was sitting down with my fiancée and her bridesmaids watching a tragic movie. At the end of the movie, during a heart-wrenching scene, I began to feel the emotion welling up inside. I was about to cry, so instead I burst out in laughter. Needless to say, none of […]
How do empathetic beings stay unbiased? Read More »
My contemporaries shamelessly self-promote and provide their own delusional reasons as to why only qualified professional interpreters (themselves) should be hired. How ridiculous is that! They use words such as ethics, standards or worse yet, liability to strong-arm potential clients to use them instead of saving tons of money using Google translate or the extraordinary
Reasons why you should not hire a qualified professional interpreter. Read More »
Imagine having the great responsibility for providing care to an injured worker. He isn’t just an injured worker, though. He is also a son, a loving husband, and a father or uncle that has always provided for his family. He is a good man, a hard worker, loyal and generally kind. He was an active
Bad News! The Adjuster Read More »
When you think of an interpreter, most people think of someone that facilitates communication. Although that is true, it is important to understand what interpreters should and should not do. Imagine this scenario. A highly educated doctor is asking a series of questions to his patient that speaks little to no English. The doctor uses
Resisting the Urge to Help Read More »
Just like doctors, nurses have a code of ethics. They are advocates for the patient. Their goal is to help the patient recover. Case managers work for the insurance company. They are somewhat like mediators for the insurance company. They coordinate all the services the patient will need, a vital service for recovery. They help
Bad News! The nurse case manager. Read More »
As mentioned in a previous post, lately I have had to interpret bad news to patients. It is one of those necessary responsibilities interpreters have to perform. For this post, I would like to talk about when the doctor has to give bad news. I have had many conversations with different doctors, some of whom
Bad News from doctors Read More »
Some of our clients will send us an e-mail with the name of the claimant and his contact info and saying “please take care of it.” I know what that means. It means that our company needs to contact the patient and get whatever information that is lacking in order to bill the case. It
The telephonic interpretation described in the previous blog was a big mess! Some very basic Spanish was interpreted incorrectly. A thumb is not a toe! Let me clarify. I strongly believe that telephonic interpreting is very important. In fact, under certain circumstances, it might be the only way to provide a badly needed interpreter. No
A thumb is not a toe! II Read More »
Recently I was assigned to interpret for a patient at a hospital for pre-surgery. When the patient entered the room, the nurse explained to me that hospital policy required her to use the hospital’s interpreter. She explained that I could stay and listen. The nurse pulled out a telephone, placed it on speakerphone, and dialed
A thumb is not a toe! Read More »
As previously mentioned, there are serious problems in the industry. The larger the agency, the more difficult it is to maintain quality control. Due to these problems, there is real danger for trouble to brew.
Why are workers’ comp interpreters hated? Part III Read More »
Phone : (864) 271-2954
Email : office@ArchwaySL.com
Address : P.O. Box 27309 Greenville, SC 29616
Archway also bridges the gap in communication by offering a wide variety of interpreting and translation services.
Archway also bridges the gap in communication by offering a wide variety of interpreting and translation services.
